Bookings are only made once a booking fee has been paid. Unfortunately, we do not accept any tentative bookings. A non-refundable 30% fee is required to confirm your booking. Your date is not secured without a booking fee.
Payments can be made at any time from date of booking up until 2 weeks prior to wedding date, when full & final payment is required. Our method for payment is by Direct Deposit or Cash.
We offer a complimentary 1-hour appointment. Second and subsequent appointments are charged at $65 (plus GST) per hour. We are available on email or phone any time if you wish to discuss your order or make any changes to it. If you require an on-site meeting it will be charged at $65.
You may make up to 3 changes/amendments can be made to your order up until 2 weeks prior to your actual wedding date. Any additional changes before the final confirmation will attract a $25 fee per change.
Absolutely NO amendments or deletions are permitted within 2 weeks of actual wedding date.
We take no responsibility for any errors or omissions once you have confirmed your final order. It is your responsibility to check all details of flowers and quantities are correct. This includes flower types, colours, style and quantities required.It is your responsibility to ensure that any item(s) ordered are fit for their intended use.
When working with nature, there are no guarantees. We will do our absolute best to supply exactly what you order, however, due to variances in the weather & seasonal availability of some flowers, we cannot guarantee availability, exact colours or shades. Should we need to substitute any flowers for you, we will select what we feel is the next best option.
Please remember, we are not Nature, we simply work with it.
We will confirm your delivery time for you in the week before your wedding date. We will do our absolute best to deliver when you request us to. Your delivery fee includes 3 drop off points – bride, groom and venue. Any additional delivery locations will attract a $35 fee per address.
We allow 30 minutes on either side of any given time, to allow for good/bad traffic and any delays we may come across. If we are going to be earlier or later than 30 minutes either side of your scheduled delivery time, we will be in contact with you ASAP to give you an ETA.
Should no one be home/available when we deliver to you, or an incorrect delivery address be provided, a re-delivery fee of $50 plus GST will apply for us to deliver to you again at another time that day (which we will advise at our discretion).The set-up and any pack down is included as part of the total delivery fee. If you have additional items (candles etc) you would like us to include in our set-up schedule, we are happy to do so for an agreed additional fee.
If you prefer, you can collect your flowers from our studio in Mayfield West, at a scheduled time.
It is YOUR responsibility to ensure any hired items are safely stored at the venue or agreed location, for us to collect after your wedding date, otherwise, we will charge you the full purchase price of the items hired.
Any breakages or damages must be paid for in full, as per Hire Agreement. All silk flowers are hired items.
Non-refundable deposit paid on booking remains ours. Cancellations within 1 month of wedding date remain payable in full. Bookings can be postponed to another date, subject to our availability. A minimum of 1 months’ notice is required.
Any orders postponed must fall within 6 months from original wedding date booked. After 6 months, prices will be subject to change. A $25 (plus GST) amendment fee will apply. We reserve the right not to provide services or products or to cancel orders at our sole discretion at any time. Without limiting the operation of the Terms and Conditions, we will not be held liable for loss or damage arising from the exercising of these rights.
*COVID : If re-scheduling is required due to Covid we will guarantee your new date, with no additional fee. We do require a MINIMUM of 2 weeks’ notice for new dates.If you are cancelling due to Covid we will refund all monies paid, minus 10% of the total booking. This covers our time and administrative costs.
Photos taken by us of your arrangements remain our property. Our photos are not to be reproduced, copied or edited in any way by you or any third party without our prior permission in writing. Any photos provided to us will only be used by us & as permitted by you. All photos on this site have the exclusive permission by its owner for use on this site. Photographers credits will only be displayed when provided. We take no responsibility for your photos being used in any way which is not permitted.
Your order, wedding date, contact details (address, phone, email), & credit card details will be treated with complete privacy. We will not speak with any media representative or release any information unless you give us consent to do so.
By accessing our site, you agree to be bound by our terms and conditions which apply to each and every page of the site as follows: We disclaim all representations and warranties, express or implied, to the fullest extent of the Law.